Access

Resolve issues quickly and minimise disruptions so your team can stay productive whenever they need to.

Personalise

Ensure the support you receive is not only timely but also highly relevant and addresses your organisations specific requirements and objectives.

Take advantage of our expertise and resources to resolve issues promptly, minimising downtime and ensuring that your operations remain on track.

We provide change management services that aim to manage any changes or modifications to your IT systems or services in a controlled and coordinated manner. Our change management process involves assessing, planning, approving, implementing, testing and reviewing the change, as well as providing detailed communication with you throughout the process.
We provide IT documentation services that aim to create and maintain accurate and up-to-date records of your IT systems or services. Our IT documentation includes information such as configuration items, assets, policies, procedures, manuals, guides, diagrams, reports, etc. Our IT documentation services help you to understand, manage, audit and improve your IT systems or services.
We provide request fulfilment services that aim to handle any requests for access, information, advice or service from you or your end-users. Our request fulfilment process involves logging, validating, authorising, fulfilling and completing the request, as well as communicating with you throughout the process.
We provide support and troubleshooting services that aim to assist you or your end-users with any queries or issues related to your IT systems or services. Our support and troubleshooting process involves listening, understanding, investigating, resolving and following up on the query or issue, as well as communicating with you throughout the process. Our support and troubleshooting services are available 24/7 via phone, email, chat or web portal.

We offer service level agreements (SLAs) that define the scope, quality and expectations of our IT service desk. Our SLAs specify the roles and responsibilities of both parties, the service availability and response times, the performance indicators and targets, the escalation procedures and the review and renewal processes.
We provide issue resolution services that aim to resolve any IT problems or incidents that affect your operations or productivity. Our issue resolution process involves identifying, diagnosing, analysing and resolving the root cause of the issue, as well as communicating with you throughout the process. Our issue resolution services are aligned with the best practices and standards.
We provide problem management services that aim to prevent or minimise the impact of recurring or potential IT issues that affect your business continuity or quality. Our problem management process involves identifying, analysing, prioritising and resolving the underlying cause of the problem, as well as implementing preventive measures and improvements.
We provide incident support services that aim to restore the normal service as quickly as possible in case of any IT disruptions that affect your business operations or customer satisfaction. Our incident support process involves logging, categorising, prioritising, assigning and resolving the incident, as well as communicating with you throughout the process.